Student Complaint Process
As an accredited institution, Southwestern Assemblies of God University adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with the university’s policies and procedures which can be found in the Student Handbook and/or in specific school catalogs . These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed.
In the event that students believe they have been unfairly treated or have issues with the University that cannot be resolved by the methods outlined in the Southwestern Assemblies of God University’s publications, including this Web site, they have the right to contact our accrediting agencies and/or various state and other governmental agencies.
Initiating and Processing A Complaint
Any student that wishes to log a complaint must first discuss it with the Dean of Students with the objective of resolving the matter informally. Should this informal discussion fail to resolve the matter, then a formal written complaint must be filed with the Vice President for Student Development. No complaint will be received in which the complainant refuses to commit to written record. All persons against whom a complaint has been filed will be notified of the allegations. A complaint may be withdrawn at any step without prejudice and cannot be reopened.
Procedure
Step 1 : The complainant shall file a formal written complaint with the Vice President for Student Development, using the Student Complaint Form that can be acquired from the Student Development office, or on the SAGU website ( www.sagu.edu/complaintform ). This form should be filed no later than 10 days after the incident involved in the complaint.
Step 2 : Upon the evaluation by the Vice President for Student Development, an investigation will be conducted. The investigation may include interviews of all parties involved in the complaint and the gathering of all available evidence. In the event that the matter involves academics, the complaint will be turned over to the Vice President for Academics for investigation.
Step 3 : Once the matter has been investigated, the Vice President for Student Development will inform the complainant of the resolution. If the student is not satisfied with the resolution, the complaint shall be transmitted to the President. Whomever the President designates shall meet with the parties of interest. A response to the complaint shall be indicated in writing with a copy furnished to the complainant and the accused. This response will be considered as final.
In the event that a student believes they have been unfairly treated, or have issues with the University that cannot be resolved by the methods outlined above, they have the right to contact our accrediting agencies and/or various state and other governmental agencies.
Southwestern Assemblies of God University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). In order to file a formal complaint against Southwestern with SACS click here and follow the links for complaints on their site.
Below is contact information for all 50 states, the District of Columbia, and U.S territories.
Alabama
Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
Alaska
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Email:
[email protected]
Alaska Office of Attorney General Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501
Email: [email protected]
Arizona
Arizona State Board for Private Postsecondary Education
1740 W. Adams Street
Suite 3008
Phoenix, AZ 85007
Arkansas
Arkansas Higher Education Coordinating Board Arkansas
Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
Email: [email protected]
Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201
Email:
[email protected]
Students – Complaint Process
California
California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
Email:
[email protected]
Complaint Form (PDF)
For Distance Education students:
California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
Telephone: (833) 942-1120
Email:
[email protected]
Online Complaint Form
Print and File Complaint Form
Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
Colorado Department of Higher Education Complaint Policy
Connecticut
Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Email:
[email protected]
Connecticut Department of Consumer Protection
165 Capitol Avenue, Room 110
Hartford CT 06106
Email:
[email protected]
Consumer Statement PDF
Consumer Complaint Hotline: 800-842-2649
Delaware
Delaware Higher Education Office Carvel State Office Building
820 N. French Street
5th Floor
Wilmington, DE 19801-3509
Email:
[email protected]
Delaware Attorney General
Consumer Protection Wilmington:
820 N. French Street
5th floor
Wilmington, DE 19801
Email:
[email protected]
District of Columbia
District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
Florida
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Email:
[email protected]
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Phone: (770) 414-3300
Website:
www.gnpec.georgia.gov
Hawaii
Hawaii State Board of Education
P.O. Box 2360
Honolulu Hawaii 96804
Email:
[email protected]
File a Consumer Complaint
Idaho
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
Illinois
Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, Illinois 62701-1404
Email:
[email protected]
Institutional Complaint Hotline: 217-557-7359
File a Complaint
Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
Consumer Protection Division Website message forms
Consumer Fraud Bureau complaint form
(PDF)
Consumer Fraud Hotline: 800-243-0618
Indiana
Attn: Director of Regulatory Compliance
Indiana Commission on Proprietary Education
302 W Washington Street, Room E201
Indianapolis IN 46204
Record of Complaint form (PDF)
Iowa
Iowa Student Aid Commission
603 E. 12th Street, 5th Floor
Des Moines, IA 50319
Email:
[email protected]
Kansas
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Procedure
(PDF)
Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512
Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
Kentucky Commission on Proprietary Education
Capital Plaza Tower, Room 303
500 Mero Street
Frankfort, Kentucky 40601
Louisiana
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Consumer Complaint Form
(PDF)
Maine
Maine Department of Education Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
Email:
[email protected]
Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
Contact the Consumer Protection Division
Maryland
Maryland Higher Education Commission
839 Bestgate Road, Suite 400
Annapolis, MD 21401-3013
How to Resolve a Student Grievance
Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
Student Complaint Process
Michigan
Corporations, Securities, & Commercial Licensing
Licensing Division
PO Box 30018
Lansing, MI 48909
Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Email
[email protected]
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453
MS Attorney General's Office
P.O. Box 220
Jackson, Mississippi 39205
Contact Us electronic form
Missouri
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Email:
[email protected]
Montana
Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
Email:
[email protected]
Nebraska
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Nebraska Department of Education
Investigations Office
301 Centennial Mall South
P.O. Box 98987
Lincoln, NE 68509-4987
Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Consumer Protection Hotline: 800-727-6432
Nevada
Nevada Commission on Postsecondary Education
3663 East Sunset Road, Suite 202
Las Vegas, Nevada 89120
Student Complaints Web page
New Hampshire
New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531
Complaints Web page
New Jersey
Office of the Secretary of Higher Education
1 John Fitch Plaza
10th Floor, PO Box 542
Trenton, NJ 08625-0542
OSHE Complaint Web Page
New Mexico
New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
HED Student Complaint Form
New York
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
Email:
[email protected]
Information for Complaints – Filing a Complaint About a College or University
North Carolina
Post-Secondary Education Complaints
c/o Assistant Director of Licensure and Workforce Studies
University of North Carolina General Admission
910 Raleigh Road
Chapel Hill, NC 27515-2688
North Dakota
North Dakota University System
2000 44th St. SW, Suite 301
Fargo, ND 58103
Email:
[email protected]
For More Information
North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
Consumer Complaint form
(PDF)
Ohio
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
Grievance / Complaint Fo
rm
(PDF)
Ohio Attorney General
Consumer Protection Section
30 East Broad St., 14th floor
Columbus, OH 43215-3400
File a complaint
Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard, Suite 250
Oklahoma City, OK 731182864
Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
Oregon
Oregon Office of Degree Authorization 1500 Valley River Drive
Suite 100
Eugene, OR 97401
Oregon Department of Education
Private Career Schools Office
255 Capitol Street NE
Salem, OR 97310-0203
Complaint Procedure
(Microsoft Word document)
Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
Consumer Complaint Form
(PDF)
Pennsylvania
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
Consumer Complaint Form
(PDF)
Puerto Rico
Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900
Puerto Rico Department of Justice
PO 9020192
San Juan, PR 00902-0192
Rhode Island
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard, Suite 100
Warwick, RI 02886
Student Complaint Form
Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
File a Complaint
South Carolina
South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201
South Dakota
South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545
South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre SD 57501-8053
Consumer Complaint Form
Tennessee
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Texas
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752
Student Complaint Procedure
Utah
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
Email:
[email protected]
Consumer Protection Complaints
Vermont
Vermont Department of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501
Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001
Virginia
State Council of Higher Education for Virginia
101 N. 14TH St., 10TH FL
James Monroe Building
Richmond, VA 23219
Email:
[email protected]
Student Complaint Form
(PDF)
Washington
Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
Email:
[email protected]
Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
Email:
[email protected]
Complaints Web page
Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100
Contact Form
General Consumer Complaint Form
West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV 25301-2800
Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston WV 25301
West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
Complaint Process
Wisconsin
Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor
P.O. Box 8696
Madison, WI 53708
Email:
[email protected]
Student Complaints
Wyoming
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002
Please Note: This list will be checked and updated annually if necessary.